FAQs

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Popular Questions

General Questions

I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support@jerneez.com.

Payment/Order Status

Can I cancel my order?
Please contact us to cancel the order before we have marked the shipment. If we have already shipped, we cannot cancel it.
Are any items sales final?
We have final sale page. These items are marked final sale in their product descriptions. Please make sure you look for this sentence before purchasing. All face mask sales are final, no exchange or returns.
What are the payment options?
You may pay via PayPal or Credit Card. You may also redeem gift cards and store credit for either partial or total payment of your order.
Can I place an order over the phone?
Jerneez is an ecommerce business so unfortunately we cannot take credit cards or orders over the phone. Please call us at 800-988-3866 and we will be happy to assist you in placing your order.

Shipping

What is the shipping times?
Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.
  • Most orders ship via UPS, USPS, or FedEx ground.
  • Most orders ship out within 1 to 5 business days and are delivered within 2-10 business days of the order being placed.
  • We send out tracking email shortly after the order ships.
  • Some shipments may require signature for delivery, but most orders ship with no signature required. If signature is required then the shipper will make up to 3 delivery attempts.
  • We are currently unable to ship to the following locations: Alaska, Hawaii, Canada, or Puerto Rico.
Please note that while we do offer Free Shipping, the customer will be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product received.
Where is Password for ZIP, I can not open ZIP file ?
You can find password from "My Downloadable Products" under "My Account" on our website, next to download link.
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